Job offer description

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the United States, Canada, Brazil, Mexico, Colombia, Jamaica, Slovakia, Estonia, Sweden, Bulgaria, UK, Morocco, UAE, Egypt, Malaysia, Philippines, India and China.



If you have the motivation, the relevant experience and the desire to learn and develop we encourage you to read all the details below and apply for the open position.



Main Responsibilities:



• Provide technical support at a tier 1 entry level

• Provide Account Management assistance

• Provide billing support to all self-hosted customers

• Provide sales support to online self-hosted customers

• Support customer via phone / web





Requirements:



• University degree or relevant experience

• Customer service or international call center experience will be an advantage

• Customer-oriented attitude

• General understanding of basic technical troubleshooting and logical thinking.

• Fluency in French and English

• Excellent communication skills

• Willingness or skills for a customer-oriented job

• Precision, loyalty, organization





Life@Sutherland:



• We offer competitive salary

• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliments Card, Transportation allowance

• Attractive retention bonus scheme

• Rewards and recognition programs

• Trainings following the leading global standards for highest quality of Customer Service and Technical Support

• Structured working environment

• Great office location

• VIP card for discounts in the shops and food places in the Mall Area where the office is located

• Team Building activities





If the above opportunity excites you, please forward your CV (in English).



For any questions regarding the position above you can contact our Recruitment team at +359 2 892 68 69.



The information provided by you is personal and will be protected.



Only the shortlisted candidates will be contacted.

Job Location: Bulgaria

Job details
Sector:
Computer programming, consultancy and related activities
Occupation field:
Customer services clerks
Work experience:
Work experience is not required
Language skills:
  • English
  • Very good
  • French
  • Fluent
Salary range:
Not provided
Date of expiry:

About company

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+… Find out more