Job offer description

 

Software Support Analyst with Spanish

We have an exciting opportunity for you to join our fast growing IT Project



Infosys provides business consulting, technology, engineering and outsourcing services to help international clients in over 30 countries build tomorrow’s enterprise. Infosys BPO has been present in Europe since 2004 with the establishment of our Brno Delivery Center.



We are seeking Spanish speaking Software Support Analyst to engage on behalf of a recognized premium brand pharmaceutical company and act as the key point of contact for the delivery team.

If you thrive in a challenging and fast paced international company environment, this management role, with a hands-on approach and chance to interface effectively with professionals and business leaders at all levels is the place for you.

Your responsibilities

• Provide application support for non-standard software applications

• Communicate with end users in the respective country to clarify problems with

   applications and resolve problems or issues.

• Diagnose the issue and escalate to programmers in cases of complex application problems

• Facilitate communication between programmers and end users

• Translate customer information into English to communicate with internal colleagues

• Maintain technical knowledge databases and “how to” queries

• Report on local country data on incidents, problems, service requests etc.

Our requirements

• Technical education (IT related qualifications) and/or experience in the relevant field.

  Graduates welcome to apply!

• Fluency in Spanish and intermediate English (Spoken & Written)

• Experience/knowledge of JAVA or .NET technologies (main technologies for all

   applications)

• Basic knowledge of databases (Oracle, MySQL, MSSQL)

• Understanding of basic Object Oriented Principals (OOP)

• Flexible on travel – may involve international travel for training purposes

 

 

 

Benefits

• Competitive salary

• Initial Accommodation - 2 weeks accommodation provided by the company on joining

• Lunch - monthly lunch vouchers – 55% of cost paid by company

• Initial/ongoing technical training, the opportunity to work towards ITIL certificate.

• Training opportunities - Professional training provided by experts - Six Sigma Green Belt,

   Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.



Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech.

  •      

      Apply in English and send CV to: Careers_CZ@infosys.com

 

Job details
Sector:
Information and communication
Occupation field:
Engineering professionals (excluding electrotechnology)
Work experience:
Work experience is not required
Language skills:
  • English
  • Good
  • Spanish
  • Very good
Salary range:
Not provided
Date of expiry:
Link for more information:
www.infosysbpo.jobs.cz

About organisation

As of the latest EUROSTAT data (from March 2024), the Czech Republic continues to have one of the lowest unemployment rates in the European Union, standing at 2.1 %, compared to the EU average of 6.0 %. Labour is in demand across all regions of the Czech Republic, with the lowest unemployment rates in districts like Praha-východ (1.0 %), Praha-západ, Pelhřimov, and Benešov (each 1.4 %), and… Find out more

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