Sales and Service Associate with Dutch

Starwood Reservations LLC, a Marriott International Group Company is the world’s largest hotel company. At our Customer Experience Centre in Cork, Ireland, we provide sales and customer service support for the Starwood legacy hotel brands which include Sheraton, Westin, St. Regis, The Luxury Collection, Four Points, W hotels, Le Meridien, Aloft and Element hotels. We are a company known for great guest service, which brings back our customers time after time.

So if you are passionate about travelling and holidaying in some amazing hotels and resorts and if you enjoy helping people by providing excellent customer service, this is the opportunity for you. Come and join our team and meet the amazing people that make our Customer Experience Centre in Cork, Ireland the success story that it has been for more than two decades.

We are currently looking for fluent Dutch speakers to join our Sales & Service Team. We offer an amazing relocation and benefits package to successful candidates. Please see the details below. We look forward to hearing from you!

SALES & SERVICE ASSOCIATE WITH DUTCH:

Job description:

• First contact resolution approach in dealing with customer interactions
• Maintain an image which reflects friendly, helpful and professional demeanour in order that each customer is left with a positive impression of our organisation
• Receive and process calls, respond to online communications and conversations relating to Starwood Hotels & Resorts. This will be accomplished by utilising a combination of calls, emails and live chats
• Generate sales for Starwood Hotels & Resorts Worldwide properties worldwide by using effective sales techniques
• Provide information on all Starwood brands/properties on room availability, rates, packages, amenities and other information requested by the customer in accordance with guidelines, policies and procedures

Requirements:

•  Passion for travel and hospitality industry
•  Excellent customer service and problem solving skills
•  Strong aptitude for sales
•  Excellent communication skills – written (business writing skills) and verbal (telephone manner)
•  Fluency in English and Dutch – verbal and written and in another language
•  Ability to work in a fast paced environment that requires the use of multiple computer applications
•  Ability to multi-task
•  Ability to work independently and in a team environment
•  Detail orientated with excellent organisational skills.
•  Ability to meet performance standards in line with company policies.
•  Availability to work various shift patterns

Our Benefits:

• Opportunity to holiday in some of world’s most amazing hotels for employee and family members through our staff discount rates
• Private medical insurance
• Career progression opportunities
• Continuous training and development
• Tuition reimbursement scheme (up to 100%)
• Competitive incentive scheme
• 20 vacation days per annum plus an additional day per annum up to maximum of 25 days
• Subsidised city centre car parking
•  Free gym membership
• Cycle to work scheme
• Relocation package

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

To apply:

 Email Karina.Magi@marriott.com

Starwood Hotels & Resorts is an Equal Opportunities Employer