Rooms Division Positions

Main duties:

• To undertake check-in and check-out transactions strictly following the standards analyzed by the departmental operational manual.
• To ensure that all guests are greeted at all times in a helpful and courteous manner in order to emphasize on personalized service.
• To carry out tasks in an unrushed and unstressed manner reflecting a calm and exclusive ambience of Front Office.
• To be fully aware of all reservation procedure and ensure that all relevant information is kept in Opera.
• To handle cash transactions accurately, according to the hotel standards and to maintain integrity of personal float.
• To carry out all security procedures according to the hotel operational standards.
• To answer the telephone calls according to the hotel standards.
• To have an excellent knowledge of the resort and hotel facilities as well as of the daily events, activities, food & beverage functions that take place in order to provide accurate information to the guests.
• To be fully informed about the daily movement of the hotel (arrivals, departures, VIP guests and rest functions).
• To escort guests to the room and to show all hotel facilities.
• To take every opportunity to increase revenue according to company policies.
• To ensure that front office desk is attended all times.
• To ensure that Front Office and Reception desk is maintained in a clean and tidy condition all times.
• To closely liaise and co-operate with other departments on front office matters that relate to them (e.g. central reservations system, housekeeping, maintenance department).
• To handle guest complaints in a courteous manner and report them to department manager.
• To assess and monitor guest satisfaction throughout their visit and report all guest feedback.
• To keep the logbook and colleagues updated.
• To ensure the smooth update operation of Door Book.
• To attend handover and departmental meetings or training sessions as required by management.
• To have an excellent knowledge of the policies and procedures of  Ikos Andalusia.

SKILLS & REQUIREMENTS

• Excellent verbal and writing communication skills in both English/Spanish.
• Outstanding experience in handling reservation inquiries in the hotel industry
• Profound knowledge of attending to incoming and outgoing call.
• Deep knowledge of maintaining cordial relations with all guests
• Solid understanding of giving special treatment to VIP guests 
• High School Diploma or equivalent.
• Degree/Diploma in Hospitality/Tourism would be a plus

BENEFITS

• Accommodation

• Full Board Meal

• Transportation from accommodation to the hotel and back.

• Competitive remuneration package

• Becoming a member of an organization that cares about its people, the environment and the local communities. 

• Have room to grow and develop via numerous opportunities for learning, professional development and career advancement. 

• Job safety and security in a continuously expanding and dynamic organization.