Reservations Agent - Ashford Castle
We are recruiting for a passionate and enthusiastic Reservations Agent to join our Reservation Team at our award-winning hotel. This is a full time position, working 5 days over 7 and will include weekends.
Your key responsibilities as a Reservations Agent will include handling guest enquiries relating to reservations, sales (if required) in a competent and efficient manner; to be able to describe accurately all the bedrooms, services and facilities in the hotel and be fully familiar with all room rates available as well as rates of all services/facilities that can be offered; responding to all guests/prospective guests enquiries in a warm and friendly manner, ensuring that they are treated with courtesy and professionalism at all times, using guest names at all times; be sufficiently familiar with travel agents, company co-ordinators who might place business with us; proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve secondary sales e.g. upgrades, dinner, activities, etc. are maximized.
What are we looking for in a Reservations Agent position should:
-Must have 1-2 years experience in a 4*/5* star hotel: (experience in a Reservations role is a plus)
-Be a good planner and self-starter
-Enthusiastic, revenue driven with high attention to detail
-Have a good understanding of the reservations process
-Have the ability to maintain relationships with both internal and external clients
-Be efficient and have professional communication skills
-Proficient in MS office systems and other hotel software systems (e.g. Knowledge in Opera is a plus)
-Fluent English - Spoken, Written and Reading
What benefits would you get as a Reservations Agent?
-Professional, award winning training and development opportunities
-Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
-Annual Staff Appreciation Party and other Employee Recognition Events
-Discounted rates with many local businesses and third party service providers (including Estate Activities)
-Heavily subsidised accommodation (subject to availability)
-Free meals on duty
-Complimentary dry cleaning of business attire
-“Recommend a Friend” bonus scheme Two paid volunteering days each year
Must have proper documentation allowing them the right to work in Ireland (European passport/permission to work legally in Ireland).
