Workplace:
Ireland, Thomastown
Education level:
Type of position:
Full-time
Number of positions:
3
Job offer description
Key Duties And Responsibilities
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To build a good rapport with all guests and resolve any issues quickly and report any complaints to management, to maintain high quality customer service.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- To be responsible for accurate and efficient with guest billing and billing procedures.
- To assist in keeping the hotel reception area clean and tidy at all times.
- To undertake general office duties, including correspondence, emails and filing
- To ensure that all reservations and cancellations are processed efficiently.
- To report any maintenance, breakage or cleanliness problems to the relevant manager.
Job requirements
- Some experience in a front office or hospitality role.
- Excellent interpersonal skills, including a pleasant telephone manner
- Good administrative skills and the ability to use email and booking systems Good team working skills
- A friendly and welcoming approach
- High standards of dress and presentation
- Fluent level of English and eligible to work in Ireland.
- Valid Driving License
Benefits
- Competitive Pay
- Employee Assistance Program
- International Hotel discounts
- Staff Meal
- Uniform
- Training & Continuous Professional Development
- Complimentary Health Club Access
We look forward to hearing from you!
Mount Juliet is part of the Tetrarch Hospitality Group, one of Ireland's leading Hotel Management companies, operating and asset managing over 1600 bedrooms with close to 1800 employees in some of the finest and best~known hotels in Ireland.
Mount Juliet Estate is an Equal Opportunity employer
Job restrictions
Candidates must have full working rights in Ireland
