Immedis is the best at delivering consolidated global payroll to our customers. As part of Payroll Operations you are the heart of the solution we deliver to our customers. This role embodies our promise of customer centricity and success. This role acquires, maintains, and protects the integrity of the knowledge that Immedis is built on. Success in this role involves an ability to think big and execute nimbly to deliver an excellent customer experience with compliance, security, and accurate reporting. Our people are specialists continuously acquiring country specific knowledge.
The Role is pivotal to the customer experience and hinges on consistency, accuracy & timing.
Payroll Operations at Immedis supports both our customers & the internal operation of Product, Customer Success, Onboarding & Commercial activity. You will develop partner relationships and expertise in an Immedis payroll processing jurisdiction. This support is provided by our Payroll Operations through sharing payroll knowledge, processing payroll and communicating.
Knowledge Management
- Capture, Analyse & Curate the information in your region to support our CSI &Knowledge Centre software (internal & external)
- Maintain this critical business knowledge once it is deployed in our systems
- Ensure the knowledge exposed to our customers is accessible & meets the highest standards
- Develop insights as to how knowledge can improve our customers experience;
o Managing partner performance & interaction
o Contributing to process automation & efficiency
o Enhancing quality control process
o Enabling self-service & the Immedis community
Payroll Engine Operation
- Acquire & develop the ability to process payrolls on local payroll applications
- Ensure accurate & timely payroll processing on local payroll applications
- Safeguard the compliance & integrity of the processing
Customer Experience
- Delight our customers by:
o Making Global Payroll efficient and effective
o Being positive, confident, empathetic, and respectful
o Responding promptly with payroll queries and analysis
- Ensure a quality product is delivered by the platform by:
o Reviewing the system processes to ensure alignment of intent and outcome
o Revert to customers where they need training on the platform
o Reviewing the entire customer experience & process cyclically
o Providing platform & partner feedback for continuous improvement
o Assisting in the selection & management of partners - Embody a #Oneteam attitude by supporting other functions
o Product: Provide customer experience insights
o Commercial/Marketing: Provide country specific information for RFP’s & the website
o Onboarding: Assisting with set up as the main partner contact
o Customer Success: Provide customer experience insights
Tasks: Our vision is touchless global payroll on a single platform. Currently the following are essential data driven tasks to ensure excellent customer experience.
- Checking accuracy and completeness of some of the payroll inputs
- Sharing payroll inputs with our partners & checking the results
- Sharing payroll results with our customers
The Right person
- 2 to 3 years’ experience post-graduate, in a data orientated environment
- Wants to work in a data driven organisation
- Looks for opportunities to leverage information for organisational gain
- Is an analytical thinker & can add knowledge, solutions and ideas
- Is keen to grow, learn and develop in a challenging hypergrowth organisation
- Works well in a team
- Wants a serious challenge to accelerate their career
- Is A Strong Communicator & good at building Relationships
- Is Reliable, Confident & Consistent
- Is committed to a great Customer Experience
- Dynamic ability to prioritise
- Not afraid to voice concerns and makes suggestions
- Has Strong presentation skills
- And Excellent organisation abilities
- Wants to be part of an incredible journey, creating a world leading organisation
Key Skills
- Highly numerate
- Logical problem-solving skills
- Procedural approach to work
- Customer service orientation
- Empathy with people
Benefits
Salary is commensurate to the experience the successful candidate brings to the role.
What We Do For You:
• Highly competitive salary.
• Great team of experienced professionals willing to help, guide, and coach you.
• Friendly and collaborative atmosphere.
• Ongoing professional development.
• Flexible working conditions.
If you are interested in the position you can submit your CV in English by pressing the button „Apply for this position”.
We would like to thank in advance for all the candidates. Shortlisted applicants will be contacted for an interview.
When applying for the position, you voluntarily submit your personal data and we will process it for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with the objectives of labor market selection and research; signing an employment or other type of contract. Personal data provided for these purposes will be retained for up to 6 months. You have the right to request the deletion, correction or blocking of personal data if the processing does not meet the requirements of the current legislation or exceeds the stated objectives.
