OPERATIONS MANAGER – SERVICE CENTER

Berlin, Germany

 

Our client is looking for an Operations Manager for a Service Center to join their growing Team based in Berlin – Germany. As an Ops Lead you will be responsible for: managing several markets and teams, regularly reviewing processes to ensure that SLA’s are met, and making any necessary adjustments and recommendations. You will make sure that operational metrics (daily, weekly, monthly, and quarterly) are clearly communicated, understood, and achieved.

 

Responsibilities:

 

  • Provide inspired leadership for the organization
  • Manage, direct and motivate the team of 5+ Team managers and 100+ employees
  • Make important policy, planning, and strategy decisions
  • Develop, implement and review operational policies and procedures
  • Assist HR with recruiting when necessary
  • Help promote a company culture that encourages top performance and high morale.
  • Work with senior stakeholders to ensure excellent service delivery
  • Ensure all legal and regulatory requirements are met and monitor compliance with laws and regulations
  • Work with senior management to determine values and mission, and plan for short and long-term goals
  • Identify and address problems and opportunities for the company
  • Support worker communication with the management team and with HR concerning any necessary disciplinary or developmental measures

 

Requirements:

 

  • Bachelor’s degree in operations management or related field or
  • Several years of experience in management, operations, and leadership in a customer service center environment
  • Excellent written and verbal skills in English, fluent German is a plus
  • Very good knowledge of MS Office, online tools and processes
  • Outstanding analytical skills and a high affinity for numbers
  • Distinctive business thinking and cost sensitivity
  • Demonstrated strong interpersonal and team-building abilities
  • Excellent organizational skills

 

Benefits:

 

  • International, diverse team with employees from 65 nations
  • Flexible working hours and remote office work possible
  • The opportunity to play a key role in shaping social media
  • The freedom to drive your career, your own projects and make an impact across the company
  • Various support functions like social counseling, workers council and Feel Good Management to ensure your wellbeing
  • Discounts for various providers and a reduced public transportation ticket
  • A location that is easily accessible by car or public transportation
  • Free fruit, subsidized lunch offers and regular team events
  • 26 days of paid vacation annually

 

Should you be interested in the above position, kindly forward your English CV to Katarzyna Mieczkowska at katarzyna@spotonconnections.com

Job details
Occupation field:
Work experience:
Work experience is required
Language skills:
  • English
  • Fluent
Number of positions:
1
Date of expiry:
About company

SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries. Read more