JOB OVERVIEW To help maintain and grow the success of Outdoor Norway, we're seeking an experienced operations manager to oversee daily activities. The Operations Manager is a key leadership position with a critical role in the fulfillment of the Outdoor Norway brand promise of delivering high-quality experiences. The Operations Manager is responsible for overseeing and managing the day to day functions of the operation. • Critical Thinking • Communication • Business Acumen • Judgement and Decision Making • Stress Management • Report Writing • Ethical Practice • Problem Solving/Analysis D • De-escalation techniques • Labor Management DUTIES & RESPONSIBILITIES: • Pre-season preparation of the business' operational department • Pre-season preparation of contingency and emergency plans • Identify and delegate the needs of each rafting trip to river guides and trip leaders • Provide risk assessment of technical procedures • Organize and assemble equipment required for each trip • Provide Trip Leader supervision and management • Ensure a high level of service standard is met by all staff both on and off the water • Client liaison --- to liaise with clients and provide feedback to help marketing efforts • Delivering outstanding customer service to ensure client satisfaction • Making bookings and coordinating client programs • Managing operational compliance Maintaining operational documentation, records and finances • Assisting with staff training and mentoring • Assisting with compliance and risk management • Managing successful journey-based adventure programs • Leading the team and Outdoor Norway is seeking an experienced Operations Manager to oversee daily activities and support the company’s growth. This key leadership position is essential to fulfilling our brand promise of delivering high-quality outdoor experiences. The Operations Manager will manage daily operations, ensuring seamless execution and outstanding customer satisfaction.
Key Competencies
- Critical Thinking
- Communication
- Business Acumen
- Judgment and Decision-Making
- Stress Management
- Report Writing
- Ethical Practice
- Problem Solving and Analysis
- De-escalation Techniques
- Labor Management
Duties and Responsibilities
- Oversee daily operations and ensure the team's success.
- Prepare the operational department pre-season.
- Develop and implement contingency and emergency plans.
- Assign rafting trip responsibilities to river guides and trip leaders.
- Conduct risk assessments of technical procedures.
- Organize and prepare required trip equipment.
- Supervise and manage Trip Leaders.
- Maintain high service standards for all staff, on and off the water.
- Liaise with clients to gather feedback and improve marketing efforts.
- Deliver exceptional customer service to ensure client satisfaction.
- Coordinate bookings and client programs.
- Ensure operational compliance and maintain records, documentation, and finances.
- Assist in staff training and mentoring.
- Manage compliance and risk protocols.
- Oversee journey-based adventure programs.
- Lead the team and manage logistics, activities, rentals, and client safety.
- Conduct office-based planning, management, and assessment.
- Represent Outdoor Norway professionally in all tasks.
- Adhere to and promote company policies and standards.
- Contribute to product development and process improvement.
- Identify inefficiencies and recommend solutions.
- Oversee human resource management.
- Report directly to the Company Director.
What You’ll Need to Succeed
- A passion for outdoor education and delivering exceptional client experiences.
- Exceptional interpersonal communication skills for staff and client engagement.
- Proven leadership and management experience, with the ability to multitask and maintain a strategic perspective.
- A proactive, solutions-based mindset.
- Attention to detail while working under pressure.
- Excellent written communication and presentation skills.
- Experience in operations, logistics, or program management is advantageous.
- Proficiency in activity safety, remote first aid, emergency responses, and risk management is a plus.
- Strong program planning and management capabilities.
What We’re Looking For
We’re seeking a operational manager with hands-on experience in the tourism industry, a passion for adventure, and a knack for storytelling.
Desirable qualifications & skills
- Bachelor’s degree in Business, Administration, tourism, or a related field.
- At least 3 years of relevant management experience.
- Drivers License
- A Trip Leader’s rafting license with a minimum of two active seasons.
- Current Swift-water Rescue Training Level 3 or equivalent certification.
- Current 40-hour Wilderness First Aid or Occupational First Aid certification or equivalent.
- Strong decision-making skills in a fast-paced environment.
- Knowledge of commercial river rafting standards or commercial adventure centre operations.
- Solid experience in the outdoor industry
- Exceptional organisational, communication, and leadership skills.
- Computer literacy
- A passion for outdoor adventures.
Why Outdoor Norway?
We are a growing company seeking a dedicated individual who shares our core values and vision. This role will involve reporting to the company director. The Operations Manager will collaborate with the Sales, Marketing and Reservation teams to deliver unparalleled client experiences. We seek a professional who is eager to grow with us and build a long-term career at Outdoor Norway.
Contract Terms
- Full-time, seasonal position from April to October.
- If you possess skiing experience, this role may qualify for a full-year contract and potentially lead to a permanent position.
Compensation
We offer competitive pay and performance-based incentives. Compensation will depend on experience.
How to Apply
Submit the form below and attach the required documents
- Copies of relevant qualifications.
- Current First Aid Certificate.
- Driver’s license.
Application Deadline: As soon as possible.
