Lisbon - Arabic Customer Support for Netflix (m/f)

The ideal candidate is curious, innovative and motivated to be part of a qualified team which provides an excellent quality of customer care to its current and future Netflix clients. Join a dynamic team of more than 80 members, with a passion for growth in the new project, Netflix!

Our Client

Netflix is an American Company which offers TV service through the internet, with more than 100 million subscribers in more than 190 countries, watching more than one billion hours of movies, TV series and original productions monthly, revolutionizing the way TV and movies are viewed.

Teleperformance Portugal is looking for dynamic communicators, driven by fun and new technologies. 

 

Responsibility

•  Ensure the clients excellent quality calls and satisfaction; 

•  Help clients with their personal accounts, internet surfing and billing; 

•  Actively listen to the client, show empathy and patience; 

•  Guarantee the quality of the message being transmitted and show good knowledge of the product and services.

Your Profile

•  Native or near native of the Arabic Language (C2);

•  Good knowledge of the English language (B2);

•  Good computer skills;

•  Fond of movies and TV series; 

•  Good communication and interpersonal skills; 

•  Good team player; 

•  Valid work permit in Portugal.

 

Our Offer

•  Excellent work opportunity in a leading multinational company;

•  International career in a multicultural environment;

•  Possibility of cooperation with leaders in various industries;

•  Stable work and career progression;

•  Long-term development opportunities;

•  Fixed-term, renewable contract with the possibility of permanent employment;

•  Private health insurance after 6 months of employment;

•  Possibility to live in one of our apartments; 

•  Initial flight expenses refund;

•  Annually complementary return flight to your home country (within Europe);

•  Free Portuguese language courses, sport activities and organized events.