IT Process Specialist (m/f/d) Change Management
Offered by:
Available for event:
Workplace:
Germany
Education level:
Type of position:
Full-time
Number of positions:
1
Job offer description
WHAT WE ARE LOOKING FOR
- Responsible to perform the IT Change Management Process
- Responsible for improvement of the process implementation in ServiceNow
- Coordination of activities with other IT Service Management Processes
- Support of internal as well as external audits
- Monitoring and optimization of the efficiency and effectiveness of the process
- Definition, realization and control of measures to optimize the process
WHAT QUALIFICATIONS YOU SHOULD HAVE
- Degree in computer science, business administration or compareable
- Experience in IT Change Management
- Ideally experience in ServiceNow tool
- Practical experience on how to work with agile management methods desireable
- Professional knowledge in ITIL service management processes
- ITIL Foundation v3 certification or higher
- Excellent communication and presentation sklills in English and German
- Team-oriented, commited and solution-oriented way of working