Job offer description

We are Sitel.  Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base.  We seek people who can build trust with our clients' customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent.  We have a People-first culture - our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued.  Our client is a global provider of antivirus software and internet security services. They are an online security company providing leading software and services to secure devices, data and people. The company has over 188 million active users, using products and services including Internet security, performance optimization, and personal privacy and identity protection.    Located in our Lisbon office you will be integrated into a multicultural team providing inbound technical support to Dutch speaking business customers and home users.  We are looking for full time IT or technical support professionals to join our team and provide support to the Dutch market. If you are fluent in Dutch, have a passion for IT/technology, are a good problem solver and have exceptional people skills, then we want you on the team. This team will be on the front lines working with our users every day to improve user experience.    Provide friendly and efficient service to the Dutch speaking community  Troubleshoot and resolve issues on customers computer environments by telephone, email and LogMeIn remote access.  Be the first point of contact to handle technical support and resolve customer complaints.  Respond professionally to inbound phone calls and emails, including urgent situations.  Research information and troubleshoot problems using available resources.  B2B & B2C support with selected English email support  Proactively and independently work to meet targets and goals   Consulter l'offre d'emploi sur le site du Forem

 

Warning: 

This vacancy is to be filled at the European Jobday Contact Centre on October 8, 2016, in presence of the Employer and Le Forem.



You can attend prior to a preparatory workshop for the European Job Day Contact Centre. 

During this workshop, you will receive information on the content of functions, the employers that will attend as well as on the development of the day.



THE WOKSHOPS:



The workshops are organised: 



 

  • In Tournai the 22nd of September
  • In Charleroi the 23d of September
  • In Liège the 26th of September

You can register the WORKSHOPS calling 0800/93947 



THE EUROPEAN JOBDAY EXPORT YOUR SKILLS:

You can register at our European Jobday EXPORT YOUR SKILLS the 8th of October 2016:https://www.europeanjobdays.eu/fr/taxonomy/term/17919

Job details
Sector:
Administrative and support service activities
Occupation field:
Work experience:
Work experience is not required
Language skills:
  • English
  • Good
  • German
  • Very good
Salary range:
Not provided
Date of expiry:

About organisation

As a leading global outsourcing service provider of customer experience management across multiple verticals, Sitel combines knowledge sharing, a ‘people first’ culture and unparalleled excellence at both the global and local level. Whether you partner with us as a client or associate, you will discover what it takes to deliver outstanding customer experiences. Find out more

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