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Job offer description

The Hotel da Barrosinha is looking for a Hotel Receptionist for its 4 star Hotel in Alcácer do Sal

The receptionist will be asked to:

  • Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
  • Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
  • Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
  • Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
  • Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
  • Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
  • Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

Requirements – Knowledge, Skills, and Abilities for the Hotel Receptionist Position

The candidates must:

  • Exhibit excellent knowledge of customer service.
  • Good interpersonal skills.
  • Must be orderly.
  • Ability to multi-task.
  • Good crisis management skills.
Job details
Sector:
Occupation field:
Education field:
Work experience:
Work experience is required
Duration of work experience:
Up to 2 years
Language skills:
  • English
  • Fluent
  • French
  • Good
  • Portuguese
  • Fluent
  • Spanish
  • Good
Salary range:
Not provided
Date of expiry:

About company

The Barrosinha Hotel**** is inspired by the history of this Homestead, which is very much present in the decoration of the entire Unit.Designed to convey a feeling of perfect harmony with nature, strategically located in one of the most beautiful areas of Alcácer do Sal, in the heart of the 2,000 hectares of the Homestead of Barrosinha, flanked by the Sado River, this hotel is the ideal place to… Find out more