Guest Relations (m/f)
This professional plans, designs, organises and controls communication actions to establish, maintain and improve mutual understanding between customers and other services. Informs hierarchical superiors of the issues raised by customers so that they may be corrected if necessary.
Come and be part of an extraordinary team of hospitality experts, focused on their passion to provide the best luxury experiences to all guests in a family environment.
VILA VITA Portugal is a company with a solid and well-established family history in luxury hospitality and fine dining, operating several accommodation and restaurant units, highlighting a collection of exclusive Villas, the VILA VITA SPA By SISLEY, our luxury Boutiques - V-LIFE Shops and several reference restaurants.
We operate on the stage of luxury hospitality, where exquisiteness, beauty, stimulating sensations and exceeding expectations are present at all times and in everything we do.
- Acting in accordance with the standards of luxury hospitality;
- Obtain information about the guests' needs and expectations;
- Verify the correct allocation of VIP category;
- Accompany the guest during their stay;
- Assign "Butlers Suites" and draw up the VIP list;
- Do Up Selling;
- Participate in the management cocktail;
- Complaints management;
- Give feedback on the guest's stay to the General Management;
- Doing the line up of the day;
- Do daily customer journal;
- Request VIP treatments;
- Make reservations for restaurants, excursions, golf, tennis and other activities requested;
- Receive and answer correspondence related to the function;
- Conduct guest tours and visits.
- Concern for detail and excellence;
- Ability to manage conflicts between different types of interlocutors;
- Ability to assess problems and predict consequences in order to define appropriate actions;
- Interpret and apply business strategies;
- Ability to define priorities and operational sequences;
- Be able to act effectively and efficiently under pressure;
- Dynamism, proactivity and autonomy;
- Ability to present and promote the resort and its services in the best possible way;
- Good communication and teamwork skills;
- Coordination and initiative;
- Concentration and memory capacity;
- Sense of responsibility, leadership and confidence
- Availability and flexibility
- Quality service oriented
- Attendance and punctuality
- Responsibility and care with personal hygiene and presentation.
VILA VITA offers advantages and benefits in several areas:
- VILA VITA World Advantages (discounts on goods and services from the VILA VITA Universe);
- VILA VITA Protocols (partnerships with various companies, with discounts on goods and services - gym, clinics, opticians, water parks, among others)
- Health and Wellness (access to a Curative Medicine Doctor);
- Sustainability and Social Responsibility (Staff Restaurant - access to 3 daily meals during the 7 days of the week, even on vacations and days off);
- VILA VITA general benefits - Transport for staff (various locations), Provision of Care Uniform (access to the hotel laundry with automatic and on-site service), Birthday gift, Wedding voucher, Baby voucher for child birth, Celebration of Holidays, Integration in social responsibility and environmental projects, Initial, continuous and Cross Training, Access to an integrated e-learning training platform (VILA VITA e-Academy), among others;
- Accommodation in our VILA VITA Staff lodging;
- Other benefits related to the function.
PEOPLE ARE THE HEART OF EVERY SUCCESS STORY.
People are the soul of every success story. Be part of our team and build your career with us!
