German Contact Centre Agent
Do you enjoy working on the telephone? Are you sales orientated and like working in a target driven environment?
Can you speak fluent German? Then apply to Hertz today!
As a Contact Centre Agent / Customer Service Representative for the German Market you will be responsible for providing exceptional customer service and sales services to incoming customer calls to ensure the continued growth and profitability of Hertz products. Working in a friendly multi-lingual customer service team you will work in a fast paced environment as you aim to constantly go above and beyond for our customers
Our European Service Centre office based in Swords Dublin employs approximately 900 people with over 29 different nationalities and we’re currently looking for numerous German Speaking Contact Centre / Customer Service Agents to join the Customer Service department of 400
What you'll do
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Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales.
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Sell Hertz products and services where appropriate to ensure that more and more customers are aware of and involved in Hertz loyalty programmes.
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Achieve performance targets (sales, call-handling and quality) as set out by the Manager and Team Leaders.
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Track all reservations on-request and provide the customer with a timely and efficient response.
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