As a Front Office Supervisor in our hotel, you are the first point of contact for our guests. You will help to make a perfect first impression and immediately convey the feeling of genuine hospitality to our guests. You will perform the following tasks, together with a dynamic team:
- Oversee an efficient reception workflow, including check-in/check-out.
- Assist in the handling of guest enquiries.
- Ensure that all relevant feedback from guests and/or other departments is communicated to the Front Office Manager and his/her deputies.
- Review the appearance, standards and performance of the Front Office team, with particular emphasis on training and teamwork
- Maximise room occupancy and use upselling methods to promote the hotel's services and facilities.
- A completed apprenticeship in the hotel industry or several years of professional experience at the reception desk
- Business fluent in German and English
- Passion for hospitality
- Positive leadership qualities to motivate the team to above-average performance
- Motivation to develop yourself and other team members
- The ability to work independently and in a team
- Good communication skills
- Access to Hilton University with thousands of free learning opportunities.
- Regular internal training opportunities
- Performance-related pay in line with the industry standard in accordance with the collective agreement
- Free employee parking in the immediate vicinity of the hotel as well as a general travel allowance, or extremely favourable special conditions for MVV users
- Holiday entitlement in accordance with the collective agreement
- Working clothes are provided and cleaned
- Worldwide accommodation in Hilton hotels at very attractive employee rates
- Extensive welcome programme and introduction to the company
- Good catering at low cost in the in-house team restaurant
- A job in the world's leading hotel group with excellent career prospects
