Front Office Associate
Offered by:
Available for event:
Workplace:
Germany, München
Education level:
Type of position:
Full-time
Number of positions:
1
Job offer description
We are currently looking for a Front Office Associate to join our Rosewood Munich team. Our Front Office Associate acts as a liaison between the guest and the hotel and assists with any guest enquiries such as reservations, special requests, as well as room preferences.
Essential Duties and Responsibilities:
- Provide courteous, professional, efficient and flexible service at all times.
- Recognising the needs of guests and responding to them promptly.
- Changing room assignments in consultation with Guest Experience or Front Office Manager
- Ensuring that Rosewood Munich standards, policies and procedures are followed at all times.
- check in and registration of all guests
- Providing a rooming and orientation tour of the hotel according to all Rosewood, Forbes and LQA standards.
- Maintaining and updating guest profiles and informing all hotel departments of guest allergies, intolerances or preferences.
- Assisting and working closely with other departments such as Housekeeping, Concierge, In-Room Dining and Guest Services with their duties as required.
- Dealing professionally with "walked" or "overbooked" guests.
- Documenting all complaints, problems or guest requests.
- Accepting wake-up call requests, recording and passing on information to relevant colleagues.
Job requirements
- Assertive, friendly, and proactive personality.
- Well organized, self-motivated, and a good team player.
- Strong sense of responsibility and detail-oriented approach.
- Ability to work independently with minimal direction.
- Fluent in German, any other language a plus.
Nice to have
- Experience in a similar capacity, preferably in a luxury hotel.
- Possesses knowledge of the Front Office systems, such as Opera.
