Front Office Agent (m/f/d) - Heidelberg Marriott Hotel
Offered by:
Available for event:
Workplace:
Germany, Heidelberg
Education level:
Type of position:
Full-time, Part-time
Number of positions:
1
Job offer description
The first impression counts & the first impression is you!
Be able.
- In the heart of our hotel you will take care of the check-in & check-out of our guests.
- You are the contact person for our guests and take care of their concerns
- Nobody is perfect - therefore you take care of the complaint management
- As an upsell expert you achieve your goals together with the team
- As a team player you work closely with all departments of the hotel.
Job requirements
Be you.
- You are a passionate host & your heart beats for the hotel industry
- You want to grow together with us and learn something new every day
- A wrong order, extra requests or complex inquiries? You keep a cool head!You have completed training as a hotel manager or have experience in a similar position
- Your communicative nature distinguishes you - in German as well as in English
You are unsure whether you fulfill all aspects? We would like to get to know you anyway, because "we hire for attitude & train for skills"!
Benefits
Be empowered.
- Begin: targeted onboarding program & "Be our Guest" program.
- Belong: A great team from different nations, flat hierarchies with fast decision-making processes & regular feedback
- Become: Wide range of internal & external trainings, individual development plans, very good promotion opportunities, transfer possibilities to our sister hotels
- Be balanced: Unlimited employment contract, consideration of your duty roster wishes and plannable working hours as well as overtime compensationBe connected: Numerous employee events & team building events for the "we-feeling".
- Be honored: Upsell program, Christmas and vacation bonus, appreciation awards, employee referral program & capital-forming benefits, discounted employee accommodation and F&B discount in over 8,000 Marriott hotels worldwide.Be well: Various wellbeing & (mental) health offers, healthy & delicious meals in our canteen, cooperation with the fitness provider "Pfitzenmeier", numerous opportunities for social commitment.
