Front Office Receptionist
Objective of the Role
Reporting to the Front Office Supervisor, the Receptionist is the first person that a guest meets on arrival to the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times.
Key Duties and Responsibilities
- Greet and welcome our guests to the Hotel.
- Register the guests and take payment.
- Answer any queries the guest may have on in house facilities and tourist information.
- Take responsibility for the security of the keys.
- Update all guest information in the computer.
- Take and confirm reservations to our guests.
Requirements:
- Excellent customer care skills.
- Customer sales experience.
- Proactive approcach, self initiative and desire to develop.
- Excellent communication skills.
About our culture:
Dalata Hotel Group – Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.
We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.
Dalata Hotel Group Plc is an Equal Opportunities Employer.
- Excellent customer care skills.
- Customer sales experience.
- Proactive approcach, self initiative and desire to develop.
- Excellent communication skills.
- Progression Opportunities
- Complimentary Staff Parking
- Dedicated Training & Development Programme
- Food and Beverage Discount in all Dalata Hotels (Ireland, UK & Germany)
- Group Wide Discounts on Hotel stays (Ireland, UK & Germany)
- Increased Annual Leave Entitlement for Each Year of Service
- Selection of Staff Meals on Duty
- Discounted Dental Care
- Tax Saver Travel Scheme
- Staff Appreciation Initiatives
