The Galway Bay Hotel is excited to be recruiting for a Front Desk Attendant to join our friendly Front Office team. As the first point of contact for our guests within the hotel, you will provide a warm & efficient welcome.
A little bit about you:
- You are a friendly engaging & positive person with exceptional interpersonal skills
- You are a team player & enjoy the dynamics of working within a team
- You have the ability to multi task & prioritize in a fast paced environment
- You are flexible to work shifts & weekends/ bank holidays
- You have a positive can do attitude and show initiative to problem solving
Responsibilities
- Answer all calls in a timely and friendly manner
- Transfer all calls as appropriate
- Provide our guests with details of hotel and local amenities and attractions
- Work as part of, and support, the Reception Team
- Follow the day-to-day procedures of guest
- Dealing with and resolving guest queries
Skills
- Excellent organisational skills
- Proficiency in MS Office Suite
- Fluent level of both written and spoken English
- Excellent telephone manner
Experience
- Previous reception/switchboard experience is preferred
- Previous administrative experience is desired
Why work with us?
- Awarded 'Best Employer' in Galway by Galway Chamber of Commerce Awards 2022
- Culture of 'Respect' throughout the Hotel
- Career development and progression opportunities
- Vibrant Health & Wellness Programme
- Motivational Benefits
- Leisure Club Membership
- Hotel Discounts within the Hodson Bay Group
- Meals provided while on duty
- Awarded Best 4* Hotel 2021
As a member of the Hodson Bay Group, the Galway Bay Hotel thrives in providing many development opportunities for motivated driven & efficient employee’s across all our departments. As a people-centric hotel group, every day we aim to foster a positive team spirit and an enjoyable working environment. We encourage this through mutual respect & trust amongst colleagues.
Hodson Bay Group is delighted to be part of the Failte Ireland Employer Excellence Programme and was recently certified as A Great Place to Work. With over 700 employees from over 50 countries worldwide, Hodson Bay Group is committed to creating a positive working environment where our people feel they are a valued part of a team delivering excellent service to our guests.
Job requirements
Skills
- Excellent organisational skills
- Proficiency in MS Office Suite
- Fluent level of both written and spoken English
- Excellent telephone manner
Nice to have
Experience
- Previous reception/switchboard experience is preferred
- Previous administrative experience is desired
Benefits
Why work with us?
- Awarded 'Best Employer' in Galway by Galway Chamber of Commerce Awards 2022
- Culture of 'Respect' throughout the Hotel
- Career development and progression opportunities
- Vibrant Health & Wellness Programme
- Motivational Benefits
- Leisure Club Membership
- Hotel Discounts within the Hodson Bay Group
- Meals provided while on duty
- Awarded Best 4* Hotel 2021
