Food & Beverage Team Member

Trump International Doonbeg Ireland is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events.

Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. Trump International Doonbeg is home to a proud and motivated workforce of over 300 people during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.

MAIN PURPOSE OF FOOD & BEVERAGE TEAM MEMBER:    

To provide a friendly and efficient service to our patrons within the dining and any other food service areas, dispensing both food and beverage orders accurately, with courtesy to the 5* standard required. 

MAIN DUTIES

• Arrives to work on time, appropriately groomed and in the correct uniform.
• Prepares tables to the appropriate standard with linen, silverware, glasses, flatware and refills condiments.
• Maintains familiarity with all menu items, specials, and restaurant information.
• Meets with Manager, Serving staff and Chef regularly in order to learn about menu changes and specials in addition to discussion on upcoming reservations, special events and guests with special needs.
• Assists host or hostess by answering phones to take reservations and by greeting, seating, and thanking guests.
• Welcomes and escorts guests to their table as they arrive at a restaurant.
• Introduces guests to the menu and announces daily or seasonal menu specials and responds to any questions regarding menu items, ingredients, and allergens.
• Describes and recommend wines to the guest and responds to any questions.
• Explains how various menu items are prepared, describing ingredients and cooking methods.
• Takes note of guests’ orders and via the POS (point of sale) system accurately conveys the order to culinary staff for preparation.
• Brings wine selection to the table with the appropriate glasses, opens and pours for the guest.
• Collects food orders, verifies that they are accurate, and serves them to the guest.
• Ensures that the guests are satisfied with their meal and processes orders for additional courses as necessary.
• Consistently adheres to the five-star standard of service.
• Provides guests with any information they require on the property or the local area, including providing directions.
• Removes used dishes, glasses, and flatware from tables.
• Prepares cheques and delivers them to customers.
• Processes cash and credit card payments and returns change to customers.
• Perform cleaning duties including sweeping and mopping floors, vacuuming carpets and rugs, tidying service station, dusting and polishing brass and silverware.
• Addresses any customer concerns in a professional manner and notifies management of same.
• Delivers careful monitoring ensuring that no person under the age of 18 is served alcoholic beverages and adherence to tobacco regulations.
• Ensures that all guest requests are responded to immediately.
• Set up for service for next shift.
• Due to the cyclical nature of the hospitality industry, staff may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.
• Participates in training programmes as required.

QUALIFYING CRITERIA

• Previous food and beverage experience an advantage.
• Knowledge & experience of five-star hospitality an advantage.
• Good organisational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Customer focused.
• Operates to a very high-quality standard.
• Positive, can do attitude.
• Ability to work flexible hours.
• Ability to remain calm whilst under pressure. 
• Must be over 18 years of age due to service of alcohol.
• Additional languages an advantage.

• Regularly stocked canteen for meals, snacks and beverages while on duty.
• Staff discounts in our Hotel, Spa & Golf course.
• Discounted staff and friends and family rates available in other group properties in the United States and the United Kingdom.
• Free Car parking.
• Regular staff appreciation initiatives.
• Opportunities to develop and grow through assisted educational opportunities.
• Sick Benefit scheme.
• Personal locker where required.
• Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate.
• Use of fitness centre out of season.
• Rental accommodation provided.

If resident outside of the European Union we would need you to provide identity documents that prove you are permitted to work in Ireland - such as copies of current Irish work visa and your Passport.