Job offer description

Description and Requirements

If you are excited about health and technology, join our Fitbit Team!

As a Fitbit Customer Support with DUTCH, you will be part of a great team and will:

  • Help our users with any issues they might have via tickets or calls

  • Provide solutions to everyday device use questions on a case by case customer-oriented approach

  • Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team

  • Work with a passionate team of customer-friendly colleagues from an international background

Not bad, right?

What we expect from you:

  • Very good knowledge in DUTCH language (B2 or similar) for daily communication with customers

  • Good command of English (B1 or similar) for training and internal communication

  • Basic understanding of iOS and Android OS use/features

  • Demonstrating empathy

  • Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player 

  • Result-oriented with personal performance

  • Friendly and outgoing personality

  • Looking for a long-term employment

 

In return, we offer:

  • Flexible working hours options

  • Attractive salary

  • Fully paid training

  • Stable job and career development opportunities: continuous product support, coaching, and personal skill courses

  • Special Discounts and Offers (Food vouchers, Multisport cards)

  • Additional health insurance & Transportation allowance

  • Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)

  • Positive international working environment (Relax zones, PlayStation and billiard relax areas)

  • Employee referral bonuses & Recognition programs

Does it sound like the perfect job for you? Apply now!

About us: TELUS International Bulgaria is a publicly-traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

We care about the well–being of our employees and we provide equal employment opportunities, prohibiting discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics.

Required Language(s) Dutch

Job details
Sector:
Office administrative, office support and other business support activities
Occupation field:
Customer services clerks
Work experience:
Work experience is not required
Language skills:
  • Dutch
  • Very good
  • English
  • Good
Salary range:
Not provided
Date of expiry:
Link for more information:
Fitbit Customer Support with Dutch and English

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About organisation

TELUS International is a global business process outsourcing company that provides customer service and digital solutions of the highest level to prestigious global partners such as Google, Fitbit, Airbnb and Riot Games. We are present in 32 countries, offering our first-class solutions in over 50 languages. In Germany we cover three fields:Customer support from our offices in Berlin,… Find out more

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