Job offer description
Come and work with us.
Are you a tech enthusiast and would like to work with an innovative and world-leader air conditioning provider?
Are you Dutch native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you!
Your future project: join our Dutch Customer Support team.
Our client provides premium quality, innovative indoor climate management solutions for residential, commercial and industrial needs
As a customer service specialist in this project, your daily responsibilities will include:
- Provide exceptional customer service;
- Assist the customers with any inquiries related to our products and services;
- Answer customer calls and emails, and resolve their issues in a timely and professional manner;
- Solve with precision and efficiency emerging issues that customers may face
- Find solutions and optimize the customer´s technical knowledge
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create an amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
Job requirements
To succeed in the role, you will need to have:
- Native or proficient level of Dutch (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to sunny Lisbon, Portugal
Benefits
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Job restrictions
- Must hold EU citizenship or valid work permit for Portugal
