Dutch and French - Service Desk Administrator
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Available for event:
Job offer description
Title: Service Desk Administrator
Location: Gdansk, Poland
Responsibilities:
- Serve as the first point of contact for end users seeking technical assistance.
- Perform remote troubleshooting through diagnostic programs.
- Determine the best solution for faster resolution of end users issue.
- Educate and guide the end user through the problem solving.
- Provide information on IT products or services based on end user query.
- Record all issues and their resolution in IT ticketing tool.
- Follow-up and update end user on status and information of issue reported.
- Identify and suggest improvements on current processes followed.
What are we looking for in a candidate?
- IT Customer Support experience is preferred.
- Good written and verbal communication skills in English
- Team player
- Ability to handle curveballs
- Goal-oriented focus
- Doing more than the “Status Quo”
- Interactive personality
