Job offer description

For our newest client in Sofia, one of the most positive and globally recognized manufacturers of confectionery, and food products, we are hiring Customer Support Consultant with French to provide support via phone and email.



This position will require you to visit the office in Sofia two times per week. 

 

Your main tasks:

  • Patiently assist and troubleshoot customers;
  • Show empathy and focus to customers while resolving issues in a timely fashion;
  • Connect the dots;
  • Come to independent decisions considering compliance with the processes and regulations; 
  • Attend to all aspects of customer care in a courteous and professional manner; 
  • Multitask in fast paced environment with high volume of communications; 
  • Ability to thrive within and adapt to organizational changes;
  • Chase and follow-up – bring things to resolution.

Our requirements:

  • Fluency in French and English – both written and spoken;
  • 6 + months customer service experience;
  • Attention to detail;
  • Excellent communication and negotiation skills;
  • Analytical mindset and strong problem solver; 
  • Confident, dynamic, and creative professional.

We will give you:

  • Very competitive salary;
  • Regular shifts - weekends off; 
  • Attractive performance incentives;
  • Top-notch training;
  • Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Internet Allowance;
  • Employee recognition programs;
  • Permanent work from home (location: Sofia).
Job details
Sector:
Administrative and support service activities
Occupation field:
Customer services clerks
Work experience:
Work experience is not required
Salary range:
Not provided
Date of expiry:

About organisation

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for 34 years. Headquartered… Find out more

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