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Job offer description

 

Job Description

The candidates we are looking for have excellent communication and listening skills, are exceptional problem solvers and like to help people. Customer service 

specialists answer customer´s questions and take care of customer complaints with the goal of ensuring a positive customer experience.

Requirements

Excellent Finnish language skills, including writing;

Excellent telephone manner (communication, listening and social skills);

Positive attitude;

Working knowledge of Microsoft Windows and Microsoft Office; 

General hardware and software knowledge

Ability to obtain, verify, evaluate work assignments and provide necessary information for client;

Good English language skills;

Being interested in technical support is an advantage.



Responsibilities:

Assisting customers mostly through email and social media;

Email handling;

Customer services;

Providing relevant information in a professional and timely manner in order to achieve performance objectives;

Work in a team of Customer Service Consultants to achieve the team’s performance targets;

Attend specified training, organized to improve skills of business relationship with clients and customers, develop the skills and experiences necessary to improve product knowledge and service ability.

Job details
Occupation field:
Education field:
Work experience:
Work experience is not required
Language skills:
  • English
  • Good
  • Finnish
  • Very good
Salary range:
Not provided
Date of expiry:

About company

Runway is a multi-lingual business process center. Our mission is to assist our clients in achieving their sales and revenue goals.Through excellent customer experience we will deliver high value service to our clients in line with their expectations and agreed goals. Over 13 years of BPO experience, combined with excellent in-house language and skills training programs, makes Runway the ideal… Find out more