Customer Service Agent - French

At YapStone, we approach payments with the same startup mentality that we had when we launched our first payment solution in 1999. We are now focused on combining our entrepreneurial spirit with our immense payment expertise to take our company and our partners to the forefront of innovation. As one of the leading payment companies, YapStone is continually searching for passionate thinkers to join us in changing how the world pays.

The Customer Support Representative role will provide the first line of support to customers. The position is expected to provide clear, concise, and efficient communication while maintaining a superior customer service. This role will be responsible for risk management associated with client application requests for our electronic payment processing services.

Duties & Responsibilities:

• Respond to call and non-call contacts in a polite and efficient manner 
• Provide support to customers seeking to apply for our service 
• Review and process all applicable documentation in support of applications 
• Provide clear and concise advice and information to customers as necessary
• Research and resolve issues such arising from payment processing and escalate in a timely manner where appropriate 
• Document technical issues and escalate to technical support as appropriate 
• Perform additional duties as assigned

Qualifications Education and Experience

• Third level qualification in business, finance or related field 
• Fluent in French and English required
• 1 to 3 years of experience in customer service and risk management; ecommerce experience is a plus 
• Experience with CRM software 

Knowledge, Skills, and Abilities

• Have strong work ethic as an individual contributor and part of an overall team.
• Have good sense of judgment
• Flexibility with working hours
• Have analytical curiosity with a keen eye for detail and high level of accuracy.
• Demonstrate excellent communication and interpersonal skills
• Understand the importance of attention to detail and accuracy
• Demonstrate Excellence in Customer Service
• Have confidence in making instinctual decisions
• Possess the ability to work to deadlines and in pressurised situations.

Changing how the world pays is a mission that inspires us daily. It gets us up in the morning and keeps us up at night. And just in case we need an extra dose of inspiration during the day, our team can take in the stellar view from our Santa Monica office or visit the Yap Café in our Walnut Creek office to choose from a notably large selection of snacks. From comprehensive health insurance to gym memberships, you’ll find plenty of benefits and perks that reflect our appreciation for all of the thinking and doing that goes on at YapStone.