This role provides contract management support and performs supply and demand transactions across the extended enterprise and supports a collaborative network for processes from opportunity to cash. Activities may include but are not limited to improving contract performance, streamlining, and standardizing processes, implementing reporting processes for specific contracts, interacting with key measurement stakeholders, contract audit and registration, order, billing, hourly service invoicing, customer master record, and other end-to end transactions. Professionals are responsible for maintaining client relationships by supporting the contract management or fulfillment process, taking ownership of problem resolution, accurately handling requirements, partnering with the stakeholders, and promoting client satisfaction and sales productivity. They also execute defined contract management and fulfillment processes, in line with business controls and meet business objectives.
 

  • Accounts Receivables - tracking invoice payments, chasing customer late payments, late payment fee management, dispute management
  • Compliance and Business Controls
  • Contract support - Baseline management (complexity based on the contract specific), Deliverables Management, Issue and Risk Management
  • Contract Change Management                                                          
  • Billing/Invoicing management based on contract specifics                            
  • Lead Governance contract meetings with CPE and DPE, Finance
  • advise business counterparts (PE, DPE, CU Leader) on the respective events treatment
  • all contracts’ phases including - T&T, BAU, RFS
  • high probability of managing re-negotiation, extensions, or terminations
  • manage contract registrations & billing in Customer fulfillment tool (CFTs)

Job requirements

Required Professional and Technical Expertise:

  • Portuguese language – ability to read, write, speak 
  • Fluency in business English
  • Customer support experience

Preferred Professional and Technical Expertise:

  • High level of Communication skills 
  • MS Office - Intermediate level 
  • Negotiation skills
  • Agile approach
  • Logical and analytical thinking
  • Accuracy and detail orientation
  • Out-of-the-box perspective
  • Time management, prioritization
  • Ability to work with autonomy and methodolog
  • Ability to keep deadlines 
  • Ability to work in a team 
  • Enthusiastic and proactive approach
  • Problem solving and capacity to manage critical situation

Benefits

  • Growth opportunities and ongoing training in different accounting processes, work experience with different countries and an excellent work environment.
  • Personal & Career Development
  • Rich education offerings
  • Additional Days Off
  • Flexible Working Conditions
  • 100% Paid Sick Leave
  • Critical Illness Insurance, Life & Disability insurance, Medical Center
Job details
Work experience:
Work experience is required
Duration of work experience:
Between 2 and 5 years
Language skills:
  • Portuguese
  • Very good
  • English
  • Fluent
Number of positions:
1
Date of expiry:
Link for more information:
About company

Our company is an information technology infrastructure services provider that designs, builds, manages and develops large-scale information systems. Our global base of customers includes 75 of the Fortune 100 companies. With more than 90,000 skilled professionals operating from over 100 countries, we are committed to the success of our customers, collaborating with them and helping them to realize their ambitions. Read more

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