Contact Center Agent with French

The Contact Center Agent is responsible for processing and resolving all inbound mails for the contact center of our French client from the insurance industry.

You will have the opportunity to:

• Work with one of our 3 biggest insurance companies & banks from France;
• Be part of a professional, dynamic, young and team-oriented work environment;
• Process all request received from the clients, providing information regarding their request – you will have visibility over the back office team’s activity in order to provide details to the clients;
• Prioritizes tasks and workload;
• Offer support on specific steps related to the above-mentioned processes with prior clear guidance from our side.

Work schedule: 09:30 – 18:30, Monday to Friday, with 1h lunch break.

What we expect:

• Fluency in French
• Very good problem solving, analysis skills and attention to details;
• Self-motivated, positive attitude and approach;
• Good communication and interpersonal skills;
• Previous work experience in Customer Service or Back Office activities is a plus;
• General insurance knowledge or economical background is a plus;
• Available to work full time;
• Team player and proactive.

Our offer:

• Attractive benefits package including: coverage of public transportation, private medical services, life insurance private account, gym subscription, meal vouchers for each working day, online, interactive library subscription;
• Access to a global network of knowledge and resources;
• Extensive training through a variety of methods – online, classroom, etc.
• Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
• An experienced Career Counselor to guide you and check on your progress;
• Interesting and challenging work for the world’s leading companies – our clients;
• Professional growth opportunities that recognize individual contributions and performance;
• A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.