Accommodation Assistants
Offered by:
Available for event:
Workplace:
Ireland
Education level:
Type of position:
Full-time, Part-time
Number of positions:
5
Job offer description
The Role : Accommodation Assistant
Reporting to : Accommodation Manager/General Manager
Responsible for : To ensure agreed standards are maintained in a consistent basis with particular attention to maintenance and hygiene in bedrooms, public areas and linen, To ensure rooms are fully checked to company 4* standard prior to returning them to reception
Key Duties of the role include:
- To Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment and to ensure stocks of bathroom and bedroom items are replenished to correct standards.
- To ensure bed linen and towels are changed to the agreed schedule and standard laid down for your hotel.
- Ensure accommodation trolley, caddies and storage presses are maintained tidy, cleaned and stocked.
- To ensure any guest property left behind is passed to Accommodation Manager for lost property.
- To alert the Accommodation Manager to needs of accommodation staff be it materials or equipment in order to carry out their job efficiently.
- To maximize the use of all resources and ensure lowest cost levels.
- Report any maintenance issues to supervisor/manager promptly
- To liase with reception regarding room moves, VIP guests, special needs and act on any information given.
- To inform Reception/supervisor of room status on an ongoing basis once rooms have been checked.
- To actively participate in any training and personnel exercises designed to improve standards and performance levels.
- To carry out the hotel’s customer relation policy.
- To communicate hotel services to guest.
- To receive customer complaints in a courteous and sympathetic fashion and to report to your manager immediately.
- To arrive for duty in accordance with rostered times in full clean uniform and wearing name badge at all time.
- To ensure the highest standards in personal hygiene and grooming. (please refer to company grooming policy)
Please note that the above job specification is not exhaustive and is subject to change as the business demands.
