Accommodation Assistant

The Role : Accommodation Assistant

Reporting to :        Accomodation Manager

Responsible for : To ensure agreed standards are maintained in a consistent basis with particulare attention to maintenance and hygiene in bedrooms, public areas and linen.

Key Duties of the role include:

• To Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment and to ensure stocks of bathroom and bedroom items are replenished to correct standards.
• To ensure bed linen and towels are changed to the agreed schedule and standard laid down for your hotel.
• Ensure accommodation trolley, caddies and storage presses are maintained tidy, cleaned and stocked.
• To ensure any guest property left behind is passed to Accommodation Manager for lost property.
• Report any maintenance issues to supervisor/manager promptly
• To actively participate in any training and personnel exercises designed to improve standards and performance levels.
• To carry out the hotel’s customer relation policy.
• To communicate hotel services to guest.
• To receive customer complaints in a courteous and sympathetic fashion and to report to your manager immediately.
• To arrive for duty in accordance with rostered times in full clean uniform and wearing name badge at all time.
• To ensure the highest standards in personal hygiene and grooming. (please refer to company grooming policy)

Basic Understanding of English Language

Meals on Duty