Food and Beverage Assistant

Reports to: Food & Beverage Supervisors, Managers, Deputy General Manager, General Manager

Scope and Purpose of Position

Under the general guidelines of the Departmental Supervisor/Manager, ensure the day-to-day operations are carried out in line with department and Hotel standards providing quality service to our guests in accordance with statutory, health and safety requirements.

Responsibilities

• ➢  Ensure that the Department operates in a guest focused manner; always striving to exceed guest expectations thereby building customer and brand loyalty.

• ➢  To be fully aware of the hotel facilities, activities, targets and promotions, special activities within the hotel

• ➢  To deal with customer complaints in a professional and courteous manner in accordance with company procedures.

• ➢  To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.

• ➢  To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.

• ➢  To assist guests at all times and always refer to guests as Sir or Madam.

• ➢  To ensure all guest queries are handled promptly and efficiently.

• ➢  To ensure initiative in relation to the speedy resolution of guests queries or problems.

• ➢  To report on all guest feedback to a supervisor or manager.

• ➢  To carry out departmental standards in accordance with the SOP Manual.

• ➢  To ensure hotel standards are achieved at all times.

• ➢  To attend all statutory training.

• ➢  To attend other training sessions as per the departmental training plan or as when required by

  management.

• ➢  To assist as much as reasonable in the coaching and training of new staff.

• ➢  To provide support where necessary in other areas of the hotel.

• ➢  To give full cooperation to any colleague or guest requiring assistance in a prompt, caring, helpful

  manner and to be flexible in assisting around the hotel in response to business and client needs.

• ➢  To ensure all accidents, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.

• ➢  To maintain own working area, tidy and in good shape.

• ➢  To report defective materials and equipment to the appropriate individuals.

• ➢  To be familiar with and adhere to all rules and regulations of the hotel with specific regard to:

  o Hygiene
  
  o FireProcedures
  
  o Healthandsafetyatwork o Security regulations

• ➢  To maintain good liaisons and communications with management and all other departments.

• ➢  To offer any suggestions or ideas for improvement to head of department.

• ➢  To assist in positively promoting sales within the department and maximise every sales

  opportunity.

• ➢  To ensure the security of cash, stock and equipment and to carry out all agreed departmental/hotel

  procedures.

• ➢  To carry out any other reasonable tasks as requested by management.

• ➢  To ensure all charges are raised for groups and individuals efficiently.

• ➢  To ensure familiarity with the cash handling and credit policy of the hotel.

• ➢  To be knowledgeable and informed about the introduction of products.

• ➢  To ensure all cleaning schedules are adhered to on a daily, weekly and monthly basis.