Hotel Front Office Manager
Duties and Responsibilities:
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Ensuring the front desk provides a professional and friendly service for guests by creating a pleasant experience for guests to ensure their return, by applying S.O.L & company policies.
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Dealing with guests' complaints.
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Arranging staff scheduling.
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Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
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Leads and guides staff to upsell to guests
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Managing daily reservations
Requirements:
Work Experience: At least 3 years in a similar position
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Academic Qualifications: Diploma or degree in hospitality or tourism related field
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Computer Knowledge: MS Office (Word, Excel, PowerPoint), Theova PMS preferable or other PMS
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Age: Between 30-55 years old.
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Languages: Proficiency in English (oral and written), Greek, Basic Russian will be an advantage