Future Cruise Consultant

Looking for a career in an international environment rich in cultural diversity that is positive, friendly, and welcoming? You have come to the right place.

Who we are:

We are a respected and valued diverse global community in terms of professionalism, multiculturalism, and skills, of more than 20,000 people representing 70 different countries and cultures.

We are a company that listens. Our culture promotes an open, positive, and supportive work environment built with trust and transparency between leaders and team members.

For our members to become the talented professionals our Guests are looking for, key to our People Strategy, we believe in empowering our employees with outstanding training and developmental support to fuel their growth both personally and professionally.

Aim of the position:

Sells and promotes sales of future cruises on board, in order to achieve set goals, in accordance with Company procedures.

Main Responsibilities:

• Reaches the sales objectives to achieve set goals, in compliance with Company standards.
• Is responsible for ensuring the respect for and correct application of the manual rules.
• Is responsible for sales materials (catalogues, brochures, leaflets, roll up, IT devices) and restock them regularly in order to always have ready-to-use material.
• Sells and promotes future cruises at the cruise sales counter located in pre-defined high traffic zones on board using in-house sales tools (B2E, CRM,SAPI, Confluence).
• Participates in onboard events, excursions, gala events in order to make contacts with Guests.
• Prepares and delivers communications (letters, virtual messages) to the Guests to promote activities and special offers to generate interest and stimulate sales.
• Provides regular reporting (tracking activity) to the Corporate Direct Sales & Marketing Department, Tour Manager and Hotel Director of the ship, to deliver continuous feedback to each department.
• Participates in weekly meetings with the Hotel Director, Tour Manager, Cruise Director and other managers sharing objectives and cruise information in order to organize the daily activities.
• Participates in weekly sales calls updates with the Corporate Direct Sales & Marketing Department.
• Leads presentations on future cruises, destinations and products in order to leverage Guests interest and foster sales opportunities.
• Supports ship visits organized by Travel Agents, when requested, leading presentations about cruises, products and itineraries.
• Attends to Guest complaints or addresses them to the relevant Head of Department, to provide a fast and effective solution.
• Takes an active part in a work environment that supports a successful safety culture and is a dynamic contributor in following safety policy and procedures.

Job Requirements:

• Secondary school diploma (Travel Agent Diploma is highly appreciated)
• Experience in tourism product selling or at least 1 contract as Tour Escort or Guest Service Operator
• Computer literate
• Italian knowledge C1/C2
• English knowledge C1
• One other european languages knowledge B2

Why join us:

We are excited to have you on the team! As a member of the Costa Crociere Community, you will be empowered with specific training and developmental support to fuel your growth both personally and professionally. We will provide you the necessary arrangements and pay for your travel to and from the port. Meals and accommodation are included onboard, as are the many facilities to enjoy your free time: Gym, Beach, Bar, Internet Point, in addition to perks such as onboard discounts.

Job Requirements:

• Secondary school diploma (Travel Agent Diploma is highly appreciated)
• Experience in tourism product selling or at least 1 contract as Tour Escort or Guest Service Operator
• Computer literate
• Italian knowledge C1/C2
• English knowledge C1
• One other european languages knowledge B2