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Job offer description

At TripActions, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission!

This is an exciting opportunity to join a brand new office location as TripActions opens in LisbonPortugal. As a member of our Travel Experience team, you will be responsible for directly supporting our users in their travel needs. While helping users you will have the opportunity to offer insights to product, design and engineering teams, directly having an impact in how we scale and improve our product offering.  As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveller - all while providing a market-leading positive experience!

 

What You’ll Do:

  • Assist our travelers with best-in-class personalized support, adding value and solving problems with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations.
  • Work to, thrive and achieve through KPI’s that both relate to performance and behavior
  • Contribute to you and your team's continual learning and upskilling, constantly improving your travel knowledge and platform knowledge so we set the standard for best-in-class travel agents
  • Build internal relationships across global teams 
  • Feedback to our product and engineering team to be part of the solution in our product improvement
  • As part of a 24/7 global support team, you may be required to work nights/weekends/holidays as needed

 

What We’re Looking For:

  • Working experience as a Travel Consultant or similar role within the Travel Industry, preferred
  • 2+ years of GDS experience, in any relevant GDS (Sabre, Amadeus, Galileo, Worldspan, etc.) 
  • A skilled communicator, proficient in both verbal and written English and Dutch
  • Demonstrable ability to handle crises
  • Solution Oriented; derives satisfaction from solving problems
  • Empathetic; is able to put themselves in the shoes of others and make decisions considering multiple viewpoints 
  • A Degree or other qualification in Hospitality, Travel, Tourism, Business or relevant field preferred
  • Metrics driven as an indicator and motivator of success
  • A team player who thrives in collaborating, giving and receiving feedback and lifting others up
  • Curious thinker who loves to keep learning and thrives in a dynamic and ever-changing environment
  • Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our unique travel customer service platform TravelXen. 
  • Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
  • Candidates with a passion for travel

 

About TripActions

TripActions is the only all-in-one travel, corporate card, and expense solution, providing 8,800+ customers around the globe unprecedented visibility and control over spend. Trusted by finance teams and travelers alike, TripActions leverages real-time data to help companies keep traveling employees safe, reduce spend, and drive productivity.

TripActions’ investors include such visionaries as Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In October 2021, TripActions announced its Series F funding of $275M at an upround post-money valuation of $7.25B to help accelerate future growth plans. In February 2022, the TripActions Group announced its acquisition of Berlin-based travel management company, Comtravo, which was closely followed by the addition of leading Scandinavian travel agency Resia AB, the group’s third acquisition in nine months, following the acquisition of Reed & Mackay in May of 2021.

At TripActions, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life.

 

Our Benefits

We realize benefits are important as they support keeping you at your best at all times. Our benefits are here for you if you get sick or hurt, help you save for now and later, encourage you to take time off work and travel, and provide perks specific to being a TripActions employee both in and out of the office.

General Benefits:

  • Private medical insurance
  • Life insurance
  • Mental health support, through an online app, that gives you access to several courses and private support sessions
  • Wellness benefit, as an annual stipend for wellness-related purchases up to €420, such as gyms, sports equipment, etc.)
  • Relocation package*
  • Connectivity stipend of 70€ per month
  • Monthly performance bonus
  • Work from home on weekends, and after 6 months experience with us, you can opt out for a Hybrid working model

In the Office:

  • Great environment and team spirit
  • Modern office equipped with all the amenities, close to several transports (metro, bus and train)
  • Free lunch delivered to the office daily, free snacks and drinks/coffee
  • Cosy areas for your breaks
  • A nice open-air space to enjoy our sunny days in Lisbon!

 

* Lisbon relocation package: 1000€ bonus plus one way flight, booked through our TripActions app

Job details
Occupation field:
Work experience:
Work experience is not required
Language skills:
  • Dutch
  • Very good
  • English
  • Very good
Salary range:
Not provided
Date of expiry:

About company

A Premium Blend of Technology and ServiceTravel, corporate card, and expense management for today’s businesses requires modern, user-friendly technology and comprehensive support to keep employees informed and safe. Success depends on the use of the right technology to make the right decisions and augmenting that solution with the human touch that comes from experienced, knowledgeable travel… Find out more