Description and Requirements

TELUS International AI Data Solutions is looking for a Qualification Specialist who will work on the creation and validation of new qualifications. The Qualification Specialist will collaborate with Sourcing, Content Development, and Program teams to ensure qualification paths are well-defined and validated. The role will require analyzing data across multiple programs and presenting it on a regular and ad-hoc basis to the program teams. This role will ensure that all qualification paths meet company-wide standards. They will also collaborate with the development team to ensure that the platform meets requirements.

KEY RESPONSIBILITIES:

  • Gather and analyze data to identify trends and patterns for qualification process improvements

  • Develop and maintain reports and dashboards based on the needs of the team

  • Define the qualifications test creation/validation process

  • Quality Assurance of tests is maintained 

  • Test creation/validation processes are followed and meet rigorous, well-defined standards

  • Carry out regular reviews of qualifications 

  • Work collaboratively with the Quality and Production teams to ensure that appropriate insights and contributions are given at appropriate points in the qualification, design, and review process

  • Train and coach new team members

  • Recognize education problems that require escalation and communication with management

  • Drive continuous improvement and change throughout the qualification area and ensure learning content is effective to support candidates

  • Ensure the necessary applications, databases, and systems are in place to support the qualification team

Skills & Experience:

  • Work experience in Business Intelligence/Data Analytics/Data Science

  • A background in Linguistics is an advantage

  • Advanced knowledge and experience using Microsoft Office and GSuite applications, especially Excel and Data Studio 

  • Experience in Test creation/Quality Assurance is an advantage

  • A problem-solver with excellent multi-tasking and decision-making skills

  • An ideas person who can provide solutions for the business

  • Demonstrates a sense of urgency and a target-driven approach to tasks

  • Strong communicator with the ability to communicate ideas clearly and at all levels

  • Able to prioritize work and manage multiple and varied tasks with enthusiasm and minimal supervision

  • Able to work with multiple teams with changing requirements 

  • Able to present data analysis in a way that is coherent and easy to understand 

  • Highly organized and detail-oriented

  • Strong time management and organizational skills 

  • Strong administration skills 

 

If this opportunity sounds appealing to you, apply now! 

To speed up the process, apply here. Please note, only shortlisted candidates will be contacted. In case of queries, contact jobs.AI@telusinternational.com

 

ABOUT US:

AI Data Solutions
Creating and enhancing the world's data to enable better AI via human intelligence

We help companies test and improve machine learning models via our global AI Community of 1 million+ annotators and linguists. Our proprietary Ground Truth AI training platform handles all data types across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.

TELUS International values people's diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex, or sexual orientation.

Job restrictions

Eligible to work in Finland

Job details
Work experience:
Work experience is not required
Language skills:
  • English
  • Fluent
Number of positions:
1
Date of expiry:
Link for more information:
About company

TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 50,000 team members and locations across 30 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with… Read more