TELUS International is looking for a Process Manager to join the AI team! The primary role of a Process Manager is to evaluate and make improvements to operations processes. In this position, you will ensure the efficiency of business operations and create and implement changes or improvements as needed. Additionally, you will be in charge of generating documentation of existing processes and improvements, forecasting expected results of process changes, analyzing implemented changes, and making further adjustments to workflow, schedules, or other processes as required.


Revaluate Existing Business Processes

To complete this main duty, the Process Manager will break down various business processes with flowcharts, manuals, and other documentation outlining current practices. You are expected to understand the big picture by assembling this data and studying ways to make improvements to one or many steps to increase productivity, reduce costs, improve time management or make needed changes to other aspects of the process.

Process management framework

Define, design & refine process management framework incorporating all core business processes, operational & support processes.

Process maturity benchmarking

Benchmarking business processes with global process standards like APQC, to articulate the current (As Is) state and creating transformation roadmaps articulating, quick wins, tactical & long-term transformation projects based on business requirements, core challenges, and business impact

Process documentation

Leading, facilitating & supporting process documentation aligned with the documentation needed for different levels of the process management framework.

Manage Improvement Teams and Implementation Processes

You will oversee the process improvement implementation by working with managers, team members, and other employees to ensure that the plan is clear and can be applied quickly and efficiently. You also might often be involved in training staff in these changes.

Conduct Ongoing Analyses

Once changes have been implemented, you continue to monitor and assess various processes to ensure that they are producing the desired outcomes. You will make changes to steps in each process as needed to adjust improvements to reflect better results in production, cost reduction, and other targeted outcomes.

Update Department Procedures and Policies

You ensure that all team members are familiar with relevant procedural changes and oversee the training of staff and the creation of documents addressing new procedures and policies.



  • 3-5 years experience in process management, program management, finance, or marketing.
  • Strong project management and negotiation skills while working within established business priorities and constraints
  • Requires extensive inter-personal skills, excellent business planning skills, cross-group coordination at all levels, business acumen, and the ability to work on several diverse projects at the same time
  • Passion about our customers, our technology, and our people
  • Superior judgment, team building, budgeting, and the ability to work under continual deadline pressure required
  • Strong analytical/problem-solving skills, demonstrated success in driving complex strategies and projects, outstanding organizational skills and agility, strong communication skills
  • A consistent, "can do" attitude, and will act quickly to rally organizations around a common vision


If this opportunity sounds appealing to you, apply now! 

To speed up the process, apply here. Please note, only shortlisted candidates will be contacted. In case of queries, contact

Job restrictions

Eligible to work in Finland

Job details
Occupation field:
Work experience:
Work experience is not required
Language skills:
  • English
  • Fluent
Number of positions:
Date of expiry:
Link for more information:
About company

TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 50,000 team members and locations across 30 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with… Read more