Welcome to Majorel! We are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe. Our diverse #OneTeam designs and delivers flexible solutions in 60 different languages that make a difference to the customers of many of the world’s most respected brands. Creativity, Excellence and Respect, our fundamental values, drive everything we do.Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals. Are you also #DrivenToGoFurther? Join us now!
Responsibilities
* Responding promptly to customer inquiries
* Communicating with customers through various channels
* Acknowledging and resolving customer complaints
* Knowing our products inside and out so that you can answer questions
* Processing orders, forms, applications, and requests
* Keeping records of customer interactions, transactions, comments, and complaints
* Communicating and coordinating with colleagues as necessary
* Providing feedback on the efficiency of the customer service process
Job requirements
* Native or Proficient Italian and fluent in English (minimum level C1)
* Excellent communication skills, empathy, and team spirit
* Previous experience in Customer Service is a plus
* Attention to detail – understand that it is the small details that can make the biggest difference
* Prove you can work and make decisions with minimal supervision
* Feel passionate about customer experience
Benefits
* Competitive wages (14 monthly payments per year)
* Performance Bonus
* Attractive Signing Bonus
* Meal Allowance in voucher card (net)
* Refer a Friend program, amongst others
* Flexible schedules
* Wellbeing campaigns, training, and development programs, partnerships/discounts, and year-round events (solidarity and environmental actions, volunteering, and fun competitions)
* Feel Good Community – Integrated solutions to building a better and to motivate and surprise teams in their day-to-day, tailored wellness and psychological support* Career progression and possibilities for an International career
* The modern work environment at an attractive location with excellent public transport connections
* Work/Live in Lisbon, one of the great places to live and work
Job restrictions
Needs work permit
