Description and Requirements


  • Provides technical support (software and  hardware)

  • Maintain the systems (user account creation, permissions, archiving, etc.)

  • Apply security (systems security and anti-virus corporate policies)

  • Participate in the daily purchasing process

  • Register hardware and software in the asset management system

  • Install and configure new equipment (hardware and software)

  • Resolve any requests in a timely and efficient manner, with as little impact on production as possible

  • Ensure that all systems are running efficiently with minimal downtime or interruption to production

  • Ensure that all systems conform to TELUS International policies and standards


  • Minimum of two years of experience working in a technical support environment.

  • Good knowledge of PCs and Mac, all versions of MS Windows, in all areas of troubleshooting and administration.

  • Familiarity with the Internet.

  • Knowledge of any of the following is advantageous: Networking, Macintosh, Office365, PowerShell, ServiceNow.

  • The candidate must have the ability to work as part of a team, and also on their own in a dynamic environment positive and professional attitude, and advanced interpersonal skills.

  • Good organizational skills and ability to work in a fast-paced environment with a smile. 

  • Ability to multitask, plan and prioritize workload to ensure deadlines are met.

  • Finnish language skills is a plus

  • This position requires presence in the Tampere office, WFH NOT possible.

Job restrictions

Valid work authorization in Finland

Job details
Occupation field:
Education field:
Work experience:
Work experience is not required
Language skills:
  • English
  • Fluent
Number of positions:
Date of expiry:
About company

TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 50,000 team members and locations across 30 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with… Read more