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Job offer description

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the United States, Canada, Brazil, Mexico, Colombia, Jamaica, Slovakia, Estonia, Sweden, Bulgaria, UK, Morocco, UAE, Egypt, Malaysia, Philippines, India and China.



If you have the motivation, the relevant experience and the desire to learn and develop we encourage you to read all the details below and apply for the open position.



Requirements:



• Excellent communication skills both verbal and written, with the ability to tailor communication to the intended audience

• Excellent command (verbal & written) with one of the following languages: Portuguese along with English

• 3+ months of experience in technical support, helpdesk or other in the IT sector is a must

• Basic knowledge MS - Word, Excel & Outlook

• Handle PCs / Notebooks effectively

• Hardware & network connectivity issues and troubleshooting experience in Windows XP, 2K, NT, MS Office, Active Directory, Symantec Antivirus and Checkpoint VPN will be a plus

• RIM Blackberry device assistance, troubleshooting will be a plus

• Knowledge of standard concepts, practices, & procedures within information technology

• Ability to prioritize and work calmly in a sometimes volatile environment

• Must possess strong problem solving and analytical skills and have the ability to work independently

• A proactive and assertive work ethic

• Proven ability being a team player



Key Responsibilities:



• To provide administrative support and deliver effective security admin processes

• To work with ITIL methodologies and best practices where appropriate

• To sustain policies aligned with the business' needs, produce appropriate documentation, and ensure adherence to all SOX processes

• To govern processes and administration for all joiners, leavers, transfers, removals and privileged access for the local and global user community

• To supply communications and act as first point of contact when keeping end users informed of IT developments and procedures

• To ensure all compliance reporting is performed in a timely manner

• To offer first level support to the business and to react accordingly to any incidents



Life@Sutherland:

• We offer competitive salary

• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliments cards, Transportation allowance

• Attractive retention bonus scheme

• Rewards and recognition programs

• Trainings following the leading global standards for highest quality of Customer Service and Technical Support

• Structured working environment

• Great office location

• VIP card for discounts in the shops and food places in the Mall Area where the office is located

• Team Building activities





If the above opportunity excites you, please forward your CV (in English)



The information provided by you is personal and will be protected.



Only the shortlisted candidates will be contacted. 

Job Location: Sofia, Bulgaria

Job details
Occupation field:
Work experience:
Work experience is not required
Language skills:
  • English
  • Very good
  • Portuguese
  • Fluent
Salary range:
Not provided
Date of expiry:

About company

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+… Find out more