Job description Coordinate and act as facilitator between end-users and technical specialists (German/English and English/German) Translate technical queries via ticketing tool, email and chat. Minimal inbound phone calls. Provide first responses, resolutions and follow-ups for technical issues. Proactively learn new systems and technologies to increase the first response resolutions. Accurately log all interactions in the ticketing tool. Create and translate technical documentations and update knowledge base for new learning’s Requirements Written and verbal fluency in German and English in ...

We have an exciting opportunity for you to join our fast growing IT Project Infosys provides business consulting, technology, engineering and outsourcing services to help international clients in over 30 countries build tomorrow’s enterprise. Infosys BPO has been present in Europe since 2004 with the establishment of our Brno Delivery Center. Introduction We are seeking French speaking Software Support Analyst to engage on behalf of a recognized premium brand pharmaceutical company and act as the key point of contact for the delivery team. If you thrive in a challenging and fast paced ...

LIVINGBRANDS takes over individual or complete processes within sales and thus helps clients to measurably raise their revenues within the shortest possible time. We are a company that provides a professional work environment and much support for both professional and personal development. Now we have an immediate opening for the following position for our client, CISCO, in your homeoffice in Slovenia. Solution Specialist / Networking technologies / SMB (m/f) We match you if you would like to take over the support of Cisco Partners in Croatia make it to your personal goal helping your Cisco ...

LIVINGBRANDS takes over individual or complete processes within sales and thus helps clients to measurably raise their revenues within the shortest possible time. We are a company that provides a professional work environment and much support for both professional and personal development. Now we have an immediate opening for the following position for our client, CISCO, in your homeoffice in Slovenia. Solution Specialist / Networking technologies / SMB (m/f) We match you if you would like to take over the support of Cisco Partners in Slovenia make it to your personal goal helping your Cisco ...

Due to the successful partnership between SELLBYTEL and with one of the leading IT companies in the world we are currently looking for Partner Experience Advisor - German Speaker (m/f) Your main tasks Provide account support to the Customers in accordance with customer Segmentation offerings Actively support Customers from pre-book to post-booking operations Development of reports and coordination of Processes, Tools and business flow improvements Identify Customer and Sales Process, Tools and Training opportunities Representation of Customers among cross-functional teams Responsible of a set ...

Due to the successful partnership between SELLBYTEL and with one of the leading IT companies in the world we are currently looking for High Availability Operations Manager (m/f) Portuguese/Spanish Speaker Your main tasks: Provides best in class support to the customers through the timely resolution of incidents, Ensures case documentation is complete, legible and accurate, Performs escalation activities, Uses standard tools to receive alerts and monitor status of new service requests (cases) pushing through to resolution, Provides frequent external and internal status updates of the incident ...

Due to the successful partnership between SELLBYTEL and with one of the leading IT companies in the world we are currently looking for Junior Virtual Area Manager (m/f) – German and Swedish/Finnish Speaker Your main tasks: Own end-partner relationships, carry a beneficiary quota and have responsibility for the growth of a fixed set of accounts through partners and limited named accounts, Develop/hunt for opportunities through sales & marketing activities to end customers and with partners to drive penetration in their account list, Responsible for marketing campaigns, Oversee positive client ...

Due to the successful partnership between SELLBYTEL and with one of the leading IT companies in the world we are currently looking for Junior Virtual Area Manager (m/f) – French Speaker Your main tasks: Own end-partner relationships, carry a beneficiary quota and have responsibility for the growth of a fixed set of accounts through partners and limited named accounts, Develop/hunt for opportunities through sales & marketing activities to end customers and with partners to drive penetration in their account list, Responsible for marketing campaigns, Oversee positive client relationships ...

Due to the successful partnership between SELLBYTEL and with one of the leading IT companies in the world we are currently looking for Regional Services Expert (m/f) Your main tasks Support EMEAR Commercial segment, Review Account metrics to track changes done by system/user on weekly bases, Case management for Commercial sales agent Audit of reason codes / rules and escalation point, Customer Validation – Global project and EMEAR process improvements, Act as subject matter expert in all the service offerings, Evolve and continuously improve processes, Goaling – keep track and report on ...

Due to the successful partnership between SELLBYTEL and with one of the leading IT companies in the world we are currently looking for Customer Relationship Manager (m/f) Your main tasks Provide account support to the Customers in accordance with customer Segmentation offerings Actively support Customers from pre-book to post-booking operations Development of reports and coordination of Processes, Tools and business flow improvements Identify Customer and Sales Process, Tools and Training opportunities Representation of Customers among cross-functional teams Responsible of a set of projects ...